Category1 rated2 too few reviews
Agent-assist copilots
Draft replies, summarize tickets and suggest articles for human agents. Ranked by the share of reviews that say: drafts and suggestions are usable.
| Rankrange | Product | Does the jobpositive share, 95% interval | Accuracypositive share, 95% interval | Handoff to a personpositive share, 95% interval | Costpositive share, 95% interval | Setup and upkeeppositive share, 95% interval | Reviews |
|---|---|---|---|---|---|---|---|
| 1– | Freddy AI CopilotFreshworks | 100%77%–100% 13 of 13 | 1 of 2too few to rate | –too few to rate | –too few to rate | –too few to rate | 14 |
| – | Intercom CopilotIntercom | Not rated: 3 reviews found, 2 say whether it does the job (a rank needs 10). | 3 | ||||
| – | Zendesk CopilotZendesk | Not rated: 5 reviews found, 4 say whether it does the job (a rank needs 10). | 5 | ||||
A share is shown when at least 10 reviews mention the point. How reviews are coded