# Level AI Auto-QA (Level AI)

Category: AI quality assurance. Public reviews about the AI: 0. Profile updated 2026-10-08.

Contact center QA that scores calls, chats, emails and bot conversations against your scorecard with its QA-GPT model.

## What it does

Level AI's Auto-QA scores calls, chats, emails and bot conversations against a company's QA scorecard [1]. Scoring runs on QA-GPT, a language model Level AI built and trained on contact center data [2]. Each score comes with evidence, reasoning and quotes from the conversation [1][2]. The same platform handles calibration, disputes and follow-up actions [1].

Channels: Voice, Chat, Email, Chatbots. Works with: Level AI's integrations page names Five9 for telephony, Intercom as a support platform, Assembled for workforce management, and Zoom, Slack, Guru and Lessonly [3].

## Controls

- Teams can use their existing scorecard or start from a question library and industry rubrics [1]
- Hybrid scorecards mix AI-scored and human-scored questions into one score [1]
- Conditional logic can mark questions N/A by call type, department or earlier answers [1]
- Rubrics can be tested in a sandbox against real conversations before going live [1]
- Evaluators can override AI scores, and Level AI says those corrections recalibrate future scoring [1]
- Separate rubrics can be kept for human and automated reviews [2]

## Setup

Level AI says QA-GPT does not need training on phrases and needs no long setup of tags or keywords; teams type their scorecard questions [2]. It does not state a setup time.

## Billing

By contract. Not published; sold by contract through a demo request [1].

## Vendor claims (not results)

- Level AI says QA-GPT evaluates over 90% of the standards and metrics scorecards cover [1]
- Level AI says QA-GPT covers over 85% of scorecard questions without extra configuration and has over 90% accuracy compared with a consensus of human QA managers [2]
- Level AI says manual and hybrid reviews are 10x faster [1]
- Level AI says customer QuinStreet went from manually scoring 1-2% of calls to scoring 100% [1]

## Not found in public sources

- Public prices
- How Level AI measured the accuracy figure
- Integrations with help desks other than Intercom

## Sources

1. [Quality assurance for contact centers](https://www.thelevel.ai/quality-assurance-contact-center), Level AI, accessed 2026-10-08
2. [The future of QA is here: meet QA-GPT](https://thelevel.ai/blog/the-future-of-qa-is-here-meet-qa-gpt), Level AI, accessed 2026-10-08
3. [Integrations](https://www.thelevel.ai/integrations), Level AI, accessed 2026-10-08

Canonical page: https://get-support-ai.com/products/level-ai